- All orders ship within 5 business days upon payment approval, excluding holidays, unless otherwise indicated. Please refer to the product description lead time concerning shipping for made-to-order furniture and lighting pieces.
- All domestic and international orders are shipped via FedEx or USPS and include tracking and insurance.
- Orders will be shipped according to customer’s specified shipping address. We are not responsible for items delivered to an incorrect address.
- International customers are responsible for any customs duties or fees incurred upon delivery, which can take up to 14 days.
- We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or delays due to issues related to the courier itself, such as customs clearance.
- We accept returns or exchanges of any undamaged, unused items in original packaging within 15 days of the delivery date.
- Email firstname.lastname@example.org for authorization before returning or exchanging items.
- Returns must be shipped with tracking capabilities.
- Please ship returns or exchanges to:
810 Humboldt Street #2K
Brooklyn, NY 11222
- Refunds will be processed within 10 business days in the form the original payment was received.
- Shipping, return shipping, customs duties and insurance costs are non-refundable and are at the expense of the customer.
- We are not responsible for lost or stolen merchandise incurred upon return shipping.
- We reserve the right to refuse any returned item that does not meet our return policies.
- All sale, one-off, discounted, and sample items are final sale.
- Occasionally, we may take your order and consequently discover that the item is not available for shipping. This may be due to backorder or an inventory error on our site. In such cases, we will notify you via email of the status and do our best to fill the order in a timely manner or assist you with cancellation.
- Please note in the product description that some pieces may be listed as pre-order.
PRICING AND TAX
- Pricing is listed in USD ($) and is subject to change without notice.
- Items purchased and shipped to addresses in New York State are subject to applicable sales tax.